Report Your Case

Two goals, one form: Get an instant personalized chargeback letter for your bank + help build evidence for consumer protection agencies to take action.

Takes 3-5 minutes · Email optional—you can report anonymously

What Happens When You Submit

🏦 For You: Instant Chargeback Letter

  • Generated letter template with consumer protection laws for your country (PSD2 for EU, FCBA for US, etc.)
  • Chargeback codes for your card type (Visa 13.1, Mastercard 4841, etc.)
  • Easy personalization - add your name, address, and bank details on the next page
  • Ready to print or email to your bank's chargeback department
  • Step-by-step instructions for filing your dispute successfully

⚖️ For Everyone: Evidence Building

  • Anonymized data aggregation to identify billing patterns across countries
  • Shared with authorities (DGCCRF, FTC, CMA) to support investigations
  • Public statistics show collective impact (no personal information)

See our privacy notice for how we protect your data.

Charge Details

Cancellation & Refund

Evidence & Details

0/500 characters Maximum 500 characters. Do NOT include account numbers, passwords, or other sensitive information.
Only if you want to be contacted by consumer protection agencies or receive updates about this campaign. This goes to our database, not your letter.

What happens after you submit?

  • Your data is stored securely in Google Sheets with access restricted to platform administrators only
  • Aggregated statistics (no personal info) appear on our stats page
  • Data showing systematic patterns may be shared with consumer protection agencies (DGCCRF, FTC, CMA) to support investigations
  • If you provided an email, we may contact you if consumer protection agencies request additional information about your specific case
  • You can request deletion of your data at any time by emailing contact@semrush-complaints.org with "Data Deletion Request" in the subject line
  • Your data will be automatically deleted after 12 months unless ongoing regulatory proceedings require retention (we will notify you if applicable)

Need help first?

Not sure what to do about your charge? Check our step-by-step guide for chargebacks and complaints.

View consumer guide