Semrush Billing & Renewal Complaints
Experienced unexpected charges, denied refunds, or misleading renewal practices with Semrush?
You're not alone.
Report your case to get an instant chargeback letter (with consumer protection laws for your country) and help build evidence for regulatory agencies.
Each report serves two purposes: get your money back with a personalized letter to your bank, and document systematic billing issues for consumer protection authorities.
How It Works
Fill Out the Form
Answer questions about your charge, cancellation attempts, and refund requests (takes 3-5 minutes).
Two Things Happen
A) You get a personalized chargeback letter with laws for your country, ready to send to your bank.
B) Your anonymized data is added to evidence for consumer protection agencies.
Take Action
Send your letter to your bank to get your money back. Aggregated reports help authorities investigate Semrush's billing practices.
Dual purpose: Each report helps you individually (chargeback letter) and collectively (evidence for regulators).
Common Issues Reported
Unauthorized Renewals
Automatic renewal charges despite cancellation attempts or unclear renewal terms.
Refund Denials
Refused refunds for services not used or unclear billing practices.
Misleading Flows
Dark patterns in cancellation processes or subscription management interfaces.
Customer Service
Difficulty reaching support or unresponsive refund request handling.
Why Report Your Case?
Your report serves two critical purposes:
- 🏦 Get your money back: Receive an instant personalized chargeback letter with the correct consumer protection laws for your country (PSD2, FCBA, etc.), pre-filled with your details and ready to send to your bank.
- ⚖️ Build evidence for authorities: Your anonymized data is aggregated with other reports to help consumer protection agencies (DGCCRF, FTC, CMA) identify systematic billing patterns and take regulatory action.
- 👥 Protect other consumers: Public statistics (with no personal info) inform others about the scope of billing issues and empower them to take action.
- 🔒 Complete privacy control: Email is optional, reports are anonymous.